Refund Policy
Refund conditions for paid APIRFQ data and SaaS services, separate from pharmaceutical ingredient transactions.
Last updated: October 7, 2026What This Policy Covers
This policy covers paid platform data access, SaaS subscriptions and other platform service fees. It does not cover active pharmaceutical ingredient purchases, samples, transport, quality disputes or payments made directly to suppliers. Platform charges are not payments for goods, escrow or guarantees of a supplier transaction.
Refund Conditions
You may request a refund within 3 days of purchase or renewal if the service has not been fully used or substantially consumed. We review technical failures that prevent use and refund duplicate charges caused by payment or system errors.
How to Apply
Email support@apirfq.com with the order number or receipt, purchase email and reason for your request. Describe any service issue; do not send full payment card details or unnecessary confidential materials.
Review Requirements
Submit a complete request within 3 days of purchase or renewal, provide valid purchase evidence and explain the issue. We may review access, downloads and service usage to assess whether the purchased service has been substantially consumed.
Processing Timeline
Request review generally takes 5–7 business days. Initiating an approved refund generally takes 3–5 business days; receipt may take another 1–10 business days according to the payment provider. Approved refunds use the original payment method.
Exclusions and Other Rights
Fully used or substantially consumed services, requests outside the 3-day period, and issues caused by misuse or user error generally do not qualify. A supplier failing to respond, quote or complete a transaction does not by itself establish failure of a purchased platform service unless that outcome was expressly part of the order. Canceling a subscription stops future renewal according to its terms and does not automatically refund previous charges. Duplicate payment corrections, failure to deliver the purchased service and rights required by applicable law remain reviewable.
Contact Us
For service or policy questions, contact support@apirfq.com.
support@apirfq.comRequests are reviewed using the purchase record and applicable service terms; mandatory legal rights remain available.